Our Policies

Bookings Terms and Conditions

Please ensure you read and fully understand these booking terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Bookings are subject to the following terms and conditions:

A contract between you and the owner will come into existence when payment is received, and a booking confirmation is issued showing the confirmed holiday dates. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
The holiday cost is payable at the time of booking (if booked via our own website). Bookings must be paid in full via our website booking system.
If the balance is not received when booked, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent. If the balance is reclaimed at any point after booking by your card company, then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
All cancellations must be notified in writing, this can be via email to our website email address. If you cancel your holiday more than 4 weeks before it is due to start, then 15% of the total will be forfeit. If you cancel less than 4 weeks before the holiday, then the full balance remains due and is not refundable.
We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us, not any external costs.
No parties or events – the maximum number of persons using the accommodation at any time must not exceed 6 persons (including children) and only those listed on the booking form can occupy the property overnight. We reserve the right to terminate the booking without notice and without refund in case of a breach of these conditions.

To clarify, therefore, we accept 2 visitors per apartment only, and they must not stay overnight, they can only visit.

Bookings cannot be accepted from persons under eighteen years of age.
The owner reserves the right to refuse a booking without giving any reason.
We, or our representatives, reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Tenancies normally commence at 14:00 unless otherwise agreed and guests are required to vacate the rental by 11:00 on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
Pets, vaping or smoking anywhere inside the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to, and any damage or extra cleaning caused by pets or smoking will be at the expense of you.
In making a booking, you accept responsibility for any theft, breakage or damage caused by you, any member of your party and agree to indemnify us in full for any loss that we may incur as a result. If your stay is to be over 7 nights, a security deposit of £100 is required and will be returned within 3working days of the end of your holiday, less the cost of any damage/breakages.
Damages and breakages – please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. If you notice something is missing or damaged in your accommodation, please let us know immediately so that we can take the appropriate action. If there has been any damage or breakages during your stay, we would be grateful if you could report them promptly, especially before check-out. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage.
Please do not move any furniture from one room to another.
Please remove shoes before entering the apartment.
Please lock all doors and close all windows when you leave the property unoccupied.
Please make sure you switch off lights, heating, and any electrical appliances when you go out – we’re an eco-friendly holiday home.
Please don’t take any bathroom towels with you to the beach. Please bring your own beach towels.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that if any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
The client may in no circumstance re-let or sublet the property, even free of charge.
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
No compensation will be given for any temporary outage of electricity, gas, water, internet connection or television service.
The owners are not responsible for the loss of any personal belongings or valuables of the guest.
All inventory must remain in the property and not be taken to another property.
Guests are responsible for the safety and security of their children at all times. Never leave children without adult supervision.
We have on-site parking facilities at the rear that are available if we're pre-informed a week before your stay, only one space per apartment is available. There is also free on-street parking from 6pm until 8am, with no restrictions on Sundays.
We also advise that you use the following solutions for parking nearby:
- YourParkingSpace website (iOS, Android) https://bit.ly/3ok2Odp. They allow parking on the Sainsbury’s car park for a very small fee.
- St George’s Road Multi Storey (next to Sainsbury’s).
Please respect the community and try to keep noise levels to a minimum, especially between 10.30 pm and 8.30 am.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort, or health of others.
Candles are not allowed inside the house.
Check-out (by 11.00am) – guests are required to clean the property and leave it in the same state in which they found it. This includes all rooms, as well as their entrance area. Guests are not permitted to leave dirty dishes / utensils in the dishwasher; they must be cleaned and replaced in the cupboards before leaving. Any rubbish must be put in the black bin bags provided, ready to be taken out by cleaners.
The owner reserves the right to dispose of any property, food or belongings left behind at the apartment after check out.
Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
This property is privately owned. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.

Cancellations Terms and Conditions

Please ensure you read and fully understand these cancellation terms and conditions. If anything is unclear, please contact us so we can explain in further detail to avoid any misunderstandings.

Please note, these terms only apply to bookings made from our website. Any bookings made from 3rd party websites, e.g. AirBnB, are subject to their own terms and conditions.

Bookings & cancellations are subject to the following terms and conditions:

The holiday cost is payable at the time of booking (if booked via our own website). Bookings must be paid in full via our website booking system.

All cancellations must be notified in writing, this can be via email to our website email address. If you cancel your holiday more than 4 weeks before it is due to start, then 15% of the total will be forfeit. If you cancel less than 4 weeks before the holiday, then the full balance remains due and is not refundable.

We strongly advise that you take out comprehensive travel insurance to cover cancellations. If you choose not to, then you accept responsibility for any loss that you may incur due to your cancellation.

Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us, not any external costs.

Once the holiday is booked the Guest has entered a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit (15% of the total balance) will be due, and within 4 weeks of the holiday no refund of the full balance is due. Cancellations can be actioned through emailing us at book@cubeapartments.co.uk. If the property is re-let, for the cancelled period, the Agent may at their discretion refund the amount paid subject to an admin fee and any other costs. In the event the cancelled period is re-let for a lesser amount the lesser amount may be refunded.